FAQ
Frequently Asked Questions
General Questions
What does Medichem do?
Medichem manufactures and supplies cleaning, hygiene and disinfectant products for professional use. We supply industries such as food processing, healthcare, hospitality, contract cleaning, industrial facilities and distributors.
Where is Medichem based?
Medichem is based in Atlantis, Cape Town, South Africa. Our products are manufactured at our own facility under controlled production and quality management procedures.
Does Medichem manufacture its own products?
Yes. Medichem manufactures its own cleaning and hygiene chemical products at our facility in Cape Town. We also supply selected ancillary cleaning items such as paper products, brooms, mops, buckets, brushware and cleaning accessories.
Does Medichem supply directly to the public?
Medichem mainly supplies businesses, institutions, distributors and professional users. Some products may be suitable for smaller users depending on the application and packaging size.
Which industries does Medichem supply?
Medichem supplies a wide range of industries, including food processing, healthcare, hospitality, contract cleaning, industrial facilities, education, commercial cleaning, distributors and resellers.
Food Industry and Compliance
Does Medichem supply products for the food industry?
Yes. Medichem supplies a dedicated range of cleaning and disinfectant products for food-processing and food-handling environments.
Are Medichem products NSF registered?
Selected Medichem products are registered with NSF as Nonfood Compounds. These products are suitable for specific use categories in food industry environments when used according to label instructions.
What does NSF registration mean?
NSF registration means that a product has been reviewed for its intended use as a Nonfood Compound in food-processing or food-handling environments. It helps food industry customers select products that are suitable for use in audited hygiene systems.
Are Medichem products suitable for HACCP or ISO 22000 systems?
Medichem supplies products and documentation that can support HACCP, ISO 22000 and food safety systems. The suitability of a product depends on the application, area of use and correct usage procedure.
Can Medichem help with hygiene documentation for audits?
Yes. Medichem can provide Safety Data Sheets, Technical Data Sheets, product usage directions, certificates and other supporting documentation where applicable.
Are Medichem products Halaal certified?
Selected Medichem products are Halaal certified. Certification status depends on the specific product, so customers should confirm this when selecting products for Halaal-sensitive environments.
Product Questions
Does Medichem supply disinfectants?
Yes. Medichem manufactures and supplies disinfectants for various applications, including food industry, healthcare, general hygiene and industrial cleaning environments.
Does Medichem supply hand hygiene products?
Yes. Medichem supplies hand soaps, disinfectant hand soaps and alcoholic hand rubs for professional hygiene applications.
Does Medichem supply cleaning products for floors?
Yes. Medichem supplies floor cleaning and floor care products, including detergents, strippers, sealers and maintenance products.
Does Medichem supply laundry products?
Yes. Medichem manufactures and supplies laundry products for commercial and industrial use.
Does Medichem supply paper products and cleaning accessories?
Yes. In addition to chemicals, Medichem supplies selected ancillary hygiene items such as paper products, mops, brooms, buckets, brushware and cleaning accessories.
Product Documentation and Safety
Can I request a Safety Data Sheet?
Yes. Safety Data Sheets are available for Medichem products. Customers can request these directly from Medichem or through the relevant product page, where available.
Can I request a Technical Data Sheet?
Yes. Technical Data Sheets are available for many Medichem products and provide practical information such as product use, dilution, application and technical characteristics.
Do products need to be used exactly according to the label?
Yes. Products should always be used according to label directions, Safety Data Sheets and Technical Data Sheets. Correct dilution, contact time and application method are important for safety, performance and compliance.
Can Medichem recommend the correct product for my application?
Yes. Medichem can assist with product selection based on your industry, surface type, soil level, hygiene requirement and audit needs.
Supply and Ordering
What pack sizes does Medichem supply?
Medichem supplies products in various pack sizes depending on the product. Common pack sizes include sachets, bottles, 5 litre containers and 25 litre containers.
Does Medichem supply distributors?
Yes. Medichem supplies distributors and resellers. Selected products may also be manufactured or packed for resale, depending on the product and commercial arrangement.
Can Medichem manufacture under my own label?
Medichem does offer selected under-label manufacturing services. This depends on the product type, formulation, volumes, packaging requirements and regulatory considerations.
How do I request a quote?
You can request a quote through the website contact form, by email or by contacting Medichem directly. It is helpful to include the product required, pack size, estimated quantity and intended application.
Does Medichem deliver?
Medichem delivers to customers depending on location, order size and delivery arrangements. Delivery options can be confirmed when requesting a quote.
Training and Support
Does Medichem provide product training?
Yes. Medichem can provide practical product training and usage guidance where required, especially for hygiene-critical environments.
Can Medichem help with cleaning procedures?
Yes. Medichem can assist with practical cleaning and hygiene procedures, including product selection, dilution guidance, application methods and documentation support.
Can Medichem assist before an audit?
Medichem can help customers ensure they have the relevant product documentation and correct usage information in place. We cannot replace the role of the customer’s food safety or quality consultant, but we can support the product and hygiene chemical side of the process.
