Terms of service
Terms of Service
1. Introduction
This website is operated by Medichem (Pty) Ltd (“Medichem”, “we”, “our” or “us”). By accessing or using this website, you agree to be bound by these Terms of Service together with any policies referenced on this website.
If you do not agree to these Terms of Service, please do not use this website.
2. Website Use
This website is provided for general information, product enquiries, quotations and customer support relating to Medichem’s products and services.
You agree not to:
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use the website for any unlawful purpose;
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interfere with the operation or security of the website;
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submit false or misleading information;
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attempt to gain unauthorised access to systems or data associated with the website.
Medichem reserves the right to restrict or terminate access to the website where misuse is suspected.
3. Product Information
Product descriptions, specifications, technical information and application guidance provided on this website are intended as general information only.
While Medichem makes reasonable efforts to ensure information is accurate and up to date, we do not guarantee that all information is complete, accurate or free from errors at all times.
Customers are responsible for ensuring that products are suitable for their intended application and operating environment.
Where required, customers should request the latest:
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Safety Data Sheets (SDS);
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Technical Data Sheets (TDS);
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compliance documentation; or
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technical guidance
before use.
4. Quotations, Orders and Availability
Any quotations, pricing or lead times provided by Medichem are subject to change without notice unless confirmed in writing.
Product availability may vary depending on:
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stock levels;
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manufacturing schedules;
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raw material availability; and
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transport or operational factors.
Medichem reserves the right to refuse, cancel or limit orders at its discretion.
5. Delivery
Delivery timeframes provided by Medichem are estimates only and may vary depending on order size, location and transport conditions.
Medichem will not be liable for delays caused by:
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third-party transport providers;
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supplier delays;
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force majeure events; or
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circumstances beyond our reasonable control.
Risk in products passes to the customer upon delivery or collection.
6. Returns and Product Claims
Any shortages, damages or product concerns must be reported to Medichem within a reasonable period after delivery.
Returns or product claims may be subject to inspection, batch verification and approval by Medichem before any replacement, credit or corrective action is considered.
Products that have been incorrectly stored, diluted, handled or used contrary to recommendations may not qualify for return or claim consideration.
7. Intellectual Property
All content on this website, including text, graphics, logos, documents and images, remains the property of Medichem unless otherwise stated.
No content may be copied, reproduced or distributed without prior written permission from Medichem.
8. Third-Party Links
This website may contain links to third-party websites for convenience or reference purposes.
Medichem is not responsible for the content, accuracy or practices of third-party websites.
9. Limitation of Liability
To the maximum extent permitted by South African law, Medichem shall not be liable for any indirect, incidental or consequential damages arising from:
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use of this website;
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reliance on information provided on this website;
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delays or interruptions;
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product misuse; or
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use of products outside recommended applications.
Customers are responsible for ensuring products are correctly used, diluted, stored and handled in accordance with applicable guidelines and safety documentation.
10. Privacy
Any personal information submitted through this website is handled in accordance with Medichem’s Privacy Policy and applicable South African data protection legislation, including POPIA where applicable.
11. Changes to These Terms
Medichem reserves the right to update or amend these Terms of Service at any time without prior notice.
Continued use of the website following changes constitutes acceptance of the updated Terms.
12. Governing Law
These Terms of Service are governed by the laws of South Africa.
13. Contact Information
Medichem (Pty) Ltd
Cape Town, South Africa
Phone: +27 21 577 3190
Email: info@medichem.co.za
