Privacy policy

Privacy Policy

1. Introduction

Medichem (Pty) Ltd (“Medichem”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect information submitted through our website and related communications.

By using this website, you agree to the terms of this Privacy Policy.

2. Information We Collect

Medichem may collect personal and business information including:

  • name and surname;

  • company name;

  • email address;

  • telephone number;

  • delivery or billing information;

  • enquiry details submitted through contact forms;

  • technical or product-related requests.

We may also automatically collect limited technical information including:

  • IP address;

  • browser type;

  • device information;

  • pages visited on the website;

  • general website usage analytics.

3. How We Use Information

Medichem uses information collected through the website to:

  • respond to enquiries and quotation requests;

  • provide product information, SDS and TDS documentation;

  • communicate regarding products or services;

  • process orders and deliveries where applicable;

  • improve website performance and user experience;

  • maintain internal records and customer support.

We do not sell personal information to third parties.

4. Marketing Communications

Medichem may occasionally send product updates, technical information or industry-related communications to customers or users who have engaged with us.

You may request to opt out of marketing communications at any time.

5. Sharing of Information

Medichem may share limited information with trusted service providers where reasonably necessary for:

  • website hosting;

  • analytics;

  • courier or freight services;

  • order fulfilment;

  • IT and technical support.

Information may also be disclosed where required by law or to protect Medichem’s legal rights.

6. Data Security

Medichem takes reasonable technical and organisational measures to help protect personal information against unauthorised access, misuse, loss or disclosure.

While reasonable safeguards are used, no online transmission or storage system can be guaranteed to be completely secure.

7. Cookies and Website Analytics

This website may use cookies and analytics tools to help improve functionality, performance and user experience.

Users may adjust browser settings to disable cookies if preferred, although certain website functions may be affected.

8. POPIA Compliance

Medichem processes personal information in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act (“POPIA”) where applicable.

Users may request access to, correction of or deletion of personal information held by Medichem, subject to applicable legal and operational requirements.

9. Third-Party Links

This website may contain links to third-party websites for convenience or reference purposes.

Medichem is not responsible for the privacy practices or content of external websites.

10. Updates to This Policy

Medichem reserves the right to update this Privacy Policy from time to time.

Any updates will be published on this page.

11. Contact Information

Medichem (Pty) Ltd
Cape Town, South Africa
Phone: +27 21 577 3190
Email: info@medichem.co.za